Booking Terms

1. Your quote and booking

We agree the price with you before you book, based on what you tell us about the property and the job. Your payment link shows the agreed price, the date and the arrival window. Your booking is confirmed once the deposit is paid.

If the job turns out to be very different from what was described (for example a much larger property, or heavy soiling we weren't told about), we'll talk to you before doing extra work. We never add extra charges without your agreement.

2. Deposit and saved card

You pay a deposit (usually 50% of the agreed price) when you book. If there's a balance to pay, your card is saved securely by our payment provider, Stripe, so the balance can be taken after the clean. We never see or store your full card number.

3. Paying the balance

When you pay the deposit you authorise us to charge the balance to the same card once your clean is marked complete. We take before and after photos of the job, and when the balance is charged we email you the photos and a paid receipt. There's nothing to pay on the day.

If the payment doesn't go through, we'll email you a secure link to pay, and we may try the card again on the following days. The balance is due on completion of the clean. If it stays unpaid after reminders, we may take steps to recover it, including court action.

4. Our 48-hour re-clean guarantee

If anything we cleaned isn't right, tell us within 48 hours of the clean, ideally with a photo. We'll come back and re-clean that area free of charge. Raising an issue doesn't stop the balance being due, but we'll always put things right first.

5. Changing or cancelling

• More than 48 hours before your slot: you can move or cancel for free, and we'll refund your deposit in full.
• Less than 48 hours before your slot: please talk to us. We'll always try to move your booking. If we can't re-book the team's time, we may keep some or all of the deposit to cover it, unless the law gives you a right to a full refund.
• If we need to cancel: we'll offer you a new date or refund everything you've paid.

Your 14-day cancellation right. If you book with us remotely (online, by phone or by message), you normally have 14 days to cancel. By ticking the box when you pay, you ask us to carry out the clean within those 14 days. If you cancel before the clean starts, section 5 above applies. Once the clean has been carried out, you can't cancel it, but our re-clean guarantee still applies.

6. On the day

Please make sure we can get in at the start of your arrival window and that there's water and electricity. If we can't get in, we'll try to contact you; if we still can't start within an hour, the visit counts as a late cancellation.

7. Photos

We take photos of the areas we clean, before and after, as a record of the work. They're stored securely, shared only with you, and deleted after 12 months unless we need them to resolve a dispute. Our Privacy Policy explains how we handle your personal data.

8. Complaints

If you're unhappy with anything, contact us within 48 hours and we'll do our best to fix it quickly. You can reach us on WhatsApp on 07401 498 009 or by email at [email protected].

9. Your rights

Nothing in these terms affects your legal rights as a consumer.